Terms of Service

1. Website Use

This website provides information about WisePins custom pins and badges and enables business inquiries. Sending an inquiry, requesting a quotation, or discussing a project does not by itself place an order. Orders are confirmed through written documents accepted by both parties.

Use the website lawfully and provide accurate business and project information. Do not submit materials you are not authorized to use or interfere with the operation or security of the website.

2. Product Information

Website images, descriptions, and examples illustrate product options. The requirements for your order are those recorded in the accepted quotation, approved artwork and sample where applicable, and other agreed order documents. Confirm materials, dimensions, colors, finishes, backings, quantities, packaging, and any special requirements before production. Specific written order terms take priority over these general terms where they differ, subject to applicable mandatory law.

3. Quotations

Quotations are based on your design, materials, dimensions, quantities, production processes, backings, packaging, and delivery requirements. Changes to these requirements may affect the price or schedule and require a revised written quotation.

Before you authorize work: The quotation identifies applicable product, sample, tooling, packaging, freight, tax, and other charges, along with exclusions, payment arrangements, and quotation validity. These details are provided before you commit to an order, make payment, or authorize chargeable work. Additional charges require disclosure and agreement before the related work proceeds.

4. Samples

Sample fees are quoted individually according to the design, production process, and quantity. The quotation confirms the sample scope, preparation timetable, applicable shipping costs, included revisions, and whether any charge may be refunded or credited. Published sample-production estimates do not replace the timetable confirmed for your project, including any new-mold work and shipping arrangements.

Sample approval: Review the sample against your requirements and confirm approval or requested changes in writing. Changes outside the agreed scope may affect cost and timing; these effects will be confirmed before additional work begins. The approved sample and specifications provide the agreed basis for bulk production.

5. Orders and Payments

The accepted order documents specify the payment method, amounts, payment stages, and conditions for starting production. Production proceeds after the customer has approved the agreed artwork, specifications, and applicable sample, and the agreed payment and other start conditions have been met.

Changes and cancellations: Send any request promptly in writing. We review the order stage, completed work, and material commitments that cannot reasonably be reversed. We then explain in writing whether the request can be accommodated and how any cost, schedule adjustment, or refundable amount is calculated. Cancellation does not automatically mean forfeiture of all payments; the outcome follows the accepted order terms and applicable law.

6. Custom Artwork and Intellectual Property

You must own or have permission to use the logos, artwork, trademarks, designs, and other materials you supply. We use your materials to review and quote the project, prepare samples, manufacture the goods, and fulfill the order. Public use of your company name, logo, or custom work requires your permission.

Ownership and any transfer of rights in separately commissioned designs or tooling are governed by the relevant written agreement. Supplying materials for an order does not by itself transfer ownership of all intellectual property.

7. Production Tolerances

Products are assessed against the agreed specifications, approved samples where applicable, and written quality requirements. Any accepted variation in dimensions, color, finish, artwork placement, or quantity must be addressed in the order documents, together with any agreed measurement or inspection method. Approval of a sample does not excuse goods that fail to meet the agreed requirements.

8. Shipping

The accepted order documents identify the production and delivery estimates, shipping arrangements, freight charges, taxes, customs responsibilities, insurance where applicable, and allocation of transport risk. Production time and transit time are considered separately; a published estimate is not a guaranteed arrival date unless expressly agreed in writing.

Customer approvals, changes to specifications, carrier operations, or customs procedures may affect timing. We will communicate known material delays so that the parties can address their effect on the order. A delay does not automatically remove either party's obligations or remedies under the order and applicable law.

9. Inspection, Returns and Refunds

Inspect delivered goods and report any problem promptly to info@wisepins.com. Include the order reference, affected quantities, a description of the issue, and photographs or other relevant evidence. An inspection or claim period expressly agreed for the order applies subject to applicable law.

Products made to your approved specifications are not supplied with a retail change-of-mind return policy, unless the order provides otherwise or applicable law requires it. This does not exclude claims concerning non-conforming goods, incorrect items, shortages, or damage.

We review the evidence against the agreed requirements and discuss an appropriate resolution. Depending on the issue, responsibility, and order terms, this may include rework, replacement, shipment of missing items, or an appropriate refund, subject to applicable law.

Returns and refunds: Before returning goods, contact us to confirm the return method, destination, and responsibility for the costs. For an agreed refund, we confirm the amount, processing arrangements, and expected timing for the payment channel involved. The company contact address below is not an automatic return authorization or return destination.

10. Responsibility

Each party is responsible for its obligations under the accepted order and applicable law. Any specific allocation of responsibility must be part of a valid written agreement. These general terms do not impose a fixed compensation cap or exclude liability or remedies that cannot lawfully be excluded.

11. Third-Party Services and Links

When you use an external communication, payment, or delivery service for an inquiry or order, that provider's applicable terms govern its own service. A link or reference does not imply a special affiliation. Using a third-party service does not automatically remove our obligations under the accepted order. Our handling of personal information is described in our Privacy Policy.

12. Governing Law and Disputes

Please raise an order or website concern in writing, including the relevant details and the resolution you are seeking, so that the parties can first work toward a practical solution.

Applicable terms: Any valid governing-law or dispute-resolution agreement in the accepted order documents applies, subject to mandatory law. If no such agreement exists, the applicable law and competent forum are determined under the relevant legal rules. These general terms do not select a particular country, court, or arbitration institution.

13. Changes to Terms

We may publish updates on this page when our website or business arrangements change. The effective date shown above is retained unless a revised effective date is expressly stated; an editorial correction or website deployment does not by itself change it. Updates do not retroactively replace terms already accepted for an order unless both parties agree in writing, subject to applicable law.