Privacy Policy

1. Information We Collect

When you contact us by email, we receive the information you choose to send. This may include your name, company, job title, email address, and the contents of your messages.

For a quotation or order, you may also provide artwork, logos, product specifications, quantities, packaging requirements, delivery details, and related business records. Please include only information needed for your project and make sure you are authorized to share any information about other people.

This website does not have an inquiry form or a file-upload facility. You can send project information directly through the contact channels above.

2. How We Use Information

We use customer information only to handle inquiries, prepare quotations, communicate about and fulfill orders, arrange delivery, provide after-sales support, and maintain necessary business records.

Inquiry messages are received through email. We use the details you provide to understand your request and respond through the relevant contact channel. If essential project or delivery information is missing, we may be unable to complete the quotation or order until it is provided.

3. Cookies

This website does not use analytics or advertising cookies, tracking pixels, or remarketing tags. The current site does not include tools that track visitors for advertising or measure their browsing activity for analytics.

Email services have their own policies and settings governing the cookies, device information, or other data they process when you use them.

4. Analytics and Third-Party Services

We do not currently use Google Analytics, Google Ads tracking, Google Tag Manager, or other website analytics and advertising tracking tools. This site does not embed third-party maps, videos, or a live-chat service.

Your email service processes the messages you send under its own terms and privacy policy.

Website and communication service providers may process information needed to deliver their services. Any information provided to a service provider for our business purposes is limited to what is needed for those purposes.

5. Data Sharing

We do not sell personal information. We may provide relevant details to service providers only when needed to communicate with you, operate the website, fulfill and deliver an order, provide after-sales support, or maintain necessary business records.

For example, delivery arrangements may require sharing the recipient's name, contact details, and delivery address with the provider handling that shipment. Information may also need to be disclosed where required by applicable law. The information involved depends on the service or request; this does not mean that every provider receives all of your project or contact information.

6. Data Retention

We keep personal information only for as long as needed for the inquiry, order, delivery, after-sales support, or necessary business records to which it relates. The appropriate period depends on the information, the status of the project, and any applicable recordkeeping requirements.

You may ask us about information we hold or request its deletion using the contact details below. Some information may still be needed to complete an order, address an unresolved matter, or meet an applicable recordkeeping requirement.

7. Data Security

No online communication or storage method can be guaranteed completely secure. Please send only the information needed for your inquiry or order, and do not include passwords, complete payment-card details, or unrelated personal documents in your messages.

If you have a question about the handling of a project file or believe information you sent to us may have been exposed, contact our team using the details below.

8. Your Rights

Depending on the law that applies to your information, you may have rights to request access, correction, deletion, restriction of processing, or a portable copy of your information, or to object to certain processing. Where processing relies on consent, you may have a right to withdraw it. You may also have a right to raise a concern with the relevant data protection authority.

Send privacy questions or requests to info@wisepins.com. Please explain your request and provide enough information for us to locate the relevant communications or order. We may need to confirm your identity before disclosing information or acting on a request.

9. International Data Transfers

WisePins Co., Ltd. is based in China. When you send information to our company from another country, your inquiry or order involves communicating that information across borders.

The email or delivery services used for your communications or order may also process information in other countries under their own arrangements. Privacy laws can differ between countries. You can contact us about the recipients involved in your particular inquiry or order.

10. Children's Privacy

This website is intended for business purchasers, including adults ordering on behalf of schools and clubs. It is not directed to children, and we do not seek personal information from children through this website.

Please avoid including unnecessary student or child information in an inquiry or design file. If you believe a child has sent us personal information, contact us so that we can review the situation and the relevant information.

11. Changes to This Policy

We may revise this policy when our website or information-handling practices change. The current version will be available on this page. If we introduce analytics, advertising tracking, or another new way of using personal information, we will update the relevant information before using that feature and provide any notice or choice required by applicable law.

The effective date shown above identifies this policy's effective date. An editorial correction or website deployment does not, by itself, change that date.